NuFACE Privacy Policy

We at Carol Cole Company, the sponsor of the mynuface.com website, respect our customers’ right to privacy and need for secure communications. Our Privacy Policy has been developed to provide you with an understanding of how we will use any personally identifiable information provided to us. Personally identifiable information is information that concerns you, individually, and that would enable someone to contact you. Such personally identifiable information is governed by our Privacy Policy and your use of our website constitutes your acceptance of our Privacy Policy and the practices it describes.

Please note that our Privacy Policy governs personally identifiable information provided to us via our website, accompanying apps or from the mynuface.com call centers referenced on our website. It does not govern communications that you may have with others referencing our website or products, such as communications with third-party service providers who use our products.

Categories of Personally Identifiable Information Collected

Visitors may browse our website without revealing any personally identifiable information, but shoppers must provide personally identifiable information required to validate and fulfill their order. During purchase, you will be asked to provide such personally identifiable information as your name, e-mail address, home or business address, telephone number and credit card information (name, number, card type, expiration date and CID code). If you do not wish to share this information via the internet, feel free to contact us by telephone at (888) 360-9171 to place your order. mynuface.com may also offer its customers personalized consultations with skin care specialists by e-mail, video, telephone or chat. If you decide to consult with a specialist, you will be asked to provide personally identifiable information, including but not limited to, geographical location, skin characteristics, age group and related information for purposes of providing, among other things, personalized recommendations and improving products and innovations.

What Personally Identifiable Information About Customers Does mynuface.com Gather and Share?

The information we obtain from customers helps us personalize and continually improve your shopping experience at mynuface.com. Here are the types of information we gather.

INFORMATION YOU GIVE US.
We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but you might not be able to take advantage of many of our features. We use the information that you provide for purposes such as responding to your requests, customizing future shopping for you, improving our online store, products or innovations, and communicating with you.

AUTOMATIC INFORMATION.
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information when your web browser accesses mynuface.com (which are explained below). There are tools designed to help you visit websites anonymously, although we may not be able to provide you with a personalized experience at mynuface.com if we cannot recognize you, we want you to be aware that these tools exist.

Third-Party Analytics and Advertisements. We may use third-party advertisements, analytics, and tracking tools to better understand who is using our website, apps, how people are using our website or apps, how to improve the effectiveness of the services and related content, and to help us or those third parties serve more targeted advertising to you across our media channels. Third parties may use technology such as cookies, web beacons, JavaScript and pixel tags, log files, flash cookies, or other technologies to collect and store information. They may also combine information they collect from your interaction with our website or apps with information they collect from other sources, the combination of which, may be subject to the third party’s control and privacy policy.

E-mail Communications. To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from mynuface.com if your computer supports such capability.

Information from Other Sources. We might receive information about you from other sources such as government census information, and add it to our account information. Any information gathered may be used for the purpose of improving communication with you.

How Long We Retain Personally Identifiable Information

We will retain your personally identifiable information for no longer than is reasonably necessary to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements. For example, if you create an online account with us, we will store any personally identifiable information associated with your account for as long as you remain a customer or we believe we may be in a position to provide offers or services to you. If you make a purchase, we will store any personally identifiable information associated with that purchase as long as required to fulfill the order, process any returns, provide customer service and support an enhanced shopping experience, remember your preferences for future interactions, or be able to provide you with offers or services.

Use of Personally Identifiable Information

Your personally identifiable information is used for our internal business purposes only. mynuface.com does not sell, rent or lease your personally identifiable information to independent third parties except as described below. We use personally identifiable information to identify account holders, open and maintain accounts, process, service and enforce transactions, send related communications to customers and to provide customer services and support. Credit card numbers are used only for processing payments and are not used for other purposes. We may also use personally identifiable information to provide you with optional product or service updates, promotional notices and offers and other information about mynuface.com and its products.

As stated above, mynuface.com does not share our customer information with third parties, except as described below. If you receive information about our products from another company, mynuface.com has no control over the use of their data. You will need to contact the company that delivered the email to opt out of receiving ongoing emails.

Disclosure of Personally Identifiable Information

We may use third party, unaffiliated, companies to help us maintain and operate our website or for other reasons related to the operation of our business, and those companies may receive your personally identifiable information for that purpose. Should we be required to do so, we may also disclose personally identifiable information about you in connection with a legal claim, governmental request or investigation. Further, as our business develops, we may sell or buy corporate assets, and in such transactions customer information may be shared with third parties and become one of the transferred business assets.

Keeping Your Personally Identifiable Information Secure

We have taken certain physical, administrative, operational, and technical steps to safeguard the information we collect from and about our customers and website visitors. When you enter sensitive information (such as credit card information) on our forms, we encrypt the transmission of that information. While we make every effort to help ensure the confidentiality, integrity and availability of our network and systems, we cannot guarantee our security measures.

If you prefer to place your orders by telephone, you may call one of the call centers referenced on the Contact Us page on our website. Your personally identifiable information will be treated with the same confidentiality and security as orders placed on our website and is governed by the terms and conditions of this Privacy Policy.

Third Party-Services

We contract with third party vendors, working on our behalf, such as hosting service provider, IT providers, operating systems and platforms, internet service providers, data analytics companies, marketing providers suppliers, professional advisors, payment processors, and those that support our business operations such as identity verification, email distribution, market research, and promotions management (our “Vendors”). Our Vendors may use, among other things, cookies and web beacons and collect information on our or their own behalf, in connection with services such as credit card processing, shipping, promotional services, data management, or website troubleshooting and analytics. Our Vendors use web tracking technologies (e.g., cookies, web beacons, pixel tags and clear GIFs) to operate their services and to collect data related to usage of such services. Such collected data may include the IP address of the services you visited before and after you visited our Vendor’s services, the type of browser you are using, the pages in the services you visit and the links you clicked on, and whether you opened email communications we send to you. Some of this information may be collected using a third-party’s tracking technologies.

Our Vendors may collect personally identifiable information needed to create an account, register with us as a subscriber to our services or those services provided by our Vendors, including receipt of email communications, management of your account, providing support, or opportunities for you to participate in chatbots, webinars, events, programs, marketing, promotional activities and assistance with use of our products. This may include your legal name, alias, postal address, email address, online identifiers (such as username and password), account or username, land and mobile phone numbers, social media identifiers (e.g., Twitter handle, Instagram name, etc.), or other similar identifiers that can be used to contact, communicate with, or identify you. Our Vendors also collect user experience information to help understand how services are accessed, used and how it performs (e.g., activity logs, device ID, browser type, network connection, and IP address). Our Vendors may also collect purchase history, order details (items purchased, amount paid, shipping and billing addresses), form of payment, and collection of your message exchanges. If you have initiated a support inquiry or request, our Vendors may collect audio, electronic, visual, and other sensory information, such as recordings of interactions with their services, chatbots, support personnel, and sales teams (e.g., for quality assurance, training, and analysis purposes in accordance with applicable laws). This also includes inferences drawn from any of the information collected to create a profile about you reflecting your preferences, characteristics, and behavior.

If you make a purchase, payment processors will collect your payment method information, such as credit card information, bank account information, and types of financial accounts. Based on the settings of your device and browser, our Vendors may also collect location data such as longitude and latitude (GPS), IP address or mobile device location, and your city and state through webforms.

Our Vendor’s services use tracking technologies to collect information about your experience when accessing and using our services. For more information on how we and our Vendors use tracking technologies and the type of information we collect using these technologies, see our Third-Party Pixels & Cookies Section below.

Our Vendors collect and use the information received or collect from you or about you for the following purposes:

To provide, enhance, and offer services and integrated digital services and products made available on such services;
To communicate with you at your request or as required in connection with your purchase, access or use of our or our Vendor’s services;
To enable interactions and use of services;
To manage, authenticate, and promote the security of your account and the use of services;
To create, maintain, customize, administer, and secure your account;
To enter, manage, and fulfill our contract with you;
To process and complete your contact and support requests and send you related information, including purchase confirmations and invoices;
To provide you with customer service and support;
To inform you of and promote additional features, products, and services offered by us or third parties that may be of interest to you unless you have opted-out from receiving such communications or you have not consented to such communications, as required under applicable law;
To diagnose, repair, and track service and quality issues;
To facilitate an order, download, expiration or termination;
To send you transactional messages, provide security alerts and updates, and to communicate with you about our or our Vendor’s practices;
To manage and promote your invitation and participation in conferences, webinars, and event registrations;
To manage and promote your participation in surveys, contests, promotions, and sweepstakes, if any;
To personalize services for you;
To deliver content information relevant to your interests;
To install and configure changes and updates to programs and technologies related to interactions with our or our Vendor’s services;
To respond to your requests, complaints, and inquiries;
To fulfill a referral request if you participate in our referral program or to contact you as a potential client using your personal information received from a participant of our referral program;
To evaluate or audit the usage and performance of programs and technologies related to your interactions with us or our Vendors;
To record phone calls and/or video meetings for quality assurance, training, and analysis purposes;
For credit and payment collection, accounting, and other similar business functions;
For legal, safety, or security reasons, such as:

To comply with legal requirements, establish, exercise or defend against legal claims, whether in court proceedings or in an administrative or out-of-court procedures;
Protect the safety, security, and integrity of our or our Vendor’s services and rights of those who interact with us or others;
Review compliance with applicable terms of use, investigate fraudulent transactions, unauthorized access to services, content, conduct policy violations, and illegal activities (in compliance with legal obligations under applicable laws);
Otherwise detect, prevent, and respond to security incidents or other malicious, deceptive, fraudulent, or illegal activity; and

In connection with corporate transactions, sales, mergers, acquisitions, reorganizations, bankruptcy, and other corporate events, such as complying with requests from a prospective or an actual purchaser interested in our companies and other assets, or in relation to a prospective or actual purchase of companies or assets by us.

Certain Vendors, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. You may stop the use of the retargeting and/or remarketing feature by accessing the third-party providers' cookie opt-out pages via the following links:

GitHub: To learn more about GitHub’s privacy practices and any opt-out choices it offers, click here.
Microsoft: To learn more about GitHub’s privacy practices and any opt-out choices it offers, click here.
Amazon Web Services: To learn more about Amazon Web Services’ privacy practices and any opt-out choices it offers, click here.
Apple: To learn more about Apple’s privacy practices and any opt-out choices it offers, click here.
Google: To learn more about Google’s privacy practices and any opt-out choices it offers, click here.
Klaviyo: To learn more about Klaviyo’s privacy practices and any opt-out choices it offers, click here.
Facebook and Instagram: To learn more about Facebook and Instagram’s privacy practices and any opt-out choices it offers, click here.
Launchpad: To learn more about Launchpad’s privacy practices and any opt-out choices it offers, click here.
Accentuate: To learn more about Accentuate’s privacy practices and any opt-out choices it offers, click here.
Novel | Shoppable Video: To learn more about Novel | Shoppable Video’s privacy practices and any opt-out choices it offers, click here.
Matrixify: To learn more about Matrixify’s privacy practices and any opt-out choices it offers, click here.
Recharge Subscriptions: To learn more about Recharge Subscriptions’ privacy practices and any opt-out choices it offers, click here.
Lucky Orange Heatmaps & Replay: To learn more about Lucky Orange Heatmaps & Replay’s privacy practices and any opt-out choices it offers, click here.
Shogun Landing Page Builder: To learn more about Shogun Landing Page Builder’s privacy practices and any opt-out choices it offers, click here.
Bold Store Locator Map: To learn more about Bold Store Locator Map’s privacy practices and any opt-out choices it offers, click here.
DCL Logistics: To learn more about DCL Logistics’s privacy practices and any opt-out choices it offers, click here.
Shopify: To learn more about Shopify’s privacy practices and any opt-out choices it offers, click here.
Hextom: Bulk Product Edit: To learn more about Hextom: Bulk Product Edit’s privacy practices and any opt-out choices it offers, click here.
Google and Youtube: To learn more about Google and Youtube’s privacy practices and any opt-out choices it offers, click here.
TikTok: To learn more about TikTok’s privacy practices and any opt-out choices it offers, click here.
Elevar Conversion Tracking: To learn more about Elevar Conversion Tracking’s privacy practices and any opt-out choices it offers, click here.
Rewind Staging: To learn more about Rewind Staging’s privacy practices and any opt-out choices it offers, click here.
Rebuy Personalization Engine: To learn more about Rebuy Personalization Engine’s privacy practices and any opt-out choices it offers, click here.
Gorgias – Live Chat & Helpdesk: To learn more about Gorgias – Live Chat & Helpdesk’s privacy practices and any opt-out choices it offers, click here.
Avalara AvaTax: To learn more about Avalara AvaTax’s privacy practices and any opt-out choices it offers, click here.
Address Validator Plus: To learn more about Address Validator Plus’s privacy practices and any opt-out choices it offers, click here.
Searchanise Search & Discovery: To learn more about Searchanise Search & Discovery’s privacy practices and any opt-out choices it offers, click here.
Orderify: To learn more about Orderify’s privacy practices and any opt-out choices it offers, click here.
Bazaarvoice Reviews & Photos: To learn more about Bazaarvoice Reviews & Photos’ privacy practices and any opt-out choices it offers, click here.
Aircall: To learn more about Aircall’s privacy practices and any opt-out choices it offers, click here.
Signifyd: To learn more about Signifyd’s privacy practices and any opt-out choices it offers, click here.
QuickBooks Sync by Webgility: To learn more about QuickBooks Sync by Webgility’s privacy practices and any opt-out choices it offers, click here.

Please note that your opt-out status may be maintained by placement of an "opt-out" cookie on your device. If the cookie is removed or deleted, or you upgrade to a new version of your browser, change browsers or visit us from a different device, you will need to repeat this process to indicate your preference.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personally identifiable information will be handled.

In particular, remember that certain providers may be located in or have facilities in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personally identifiable information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

We use social plugins of several providers on our website in the respective standard plugin:

The social plugin of Facebook, operated by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. This button is marked with the Facebook logo.
The social plugin of Instagram, operated by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. This button is marked with the Instagram logo.
The social plugin of Pinterest, operated by Pinterest, Inc., 651 Brannan Street, San Francisco, CA 94107, USA. This button is marked with the Pinterest logo.
The social plugin of TikTok, operated by Beijing ByteDance Technology Co Ltd., Room 10A Building 2 No. 48 Zhichun Road, Haidian District, Beijing China. This button is marked with the TikTok logo.
The social plugin of Youtube, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. This button is marked with the Youtube logo.

When you access our website containing any of the above plugins, the plugin provider may store a cookie in your browser. We have no control over the scope of the data collected by the provider by means of the plugin. Even if you are not a member of the relevant provider's service, the provider may under certain circumstances nevertheless obtain and store your IP address. For the purpose and scope of data collection and further processing and use of your data by the provider, as well as your related rights and opt-out possibilities to protect your privacy, please see the privacy policies of Facebook, Instagram, Pinterest, TikTok, and Youtube.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links: When you click on links on our website, they may direct you away from our website and/or apps. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Third-Party Pixels & Cookies

Cookies are alphanumeric (letter and numeric) identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognize your browser and to provide features that help your user experience.

The “Help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of mynuface.com’s best features, and we recommend that you leave them turned on.

Notwithstanding anything else in this Privacy Policy, we and/or our partners may use pixels and pixel tags, and place, read or use cookies to collect information from your device and/or Internet browser. These cookies do not contain personally identifiable information, however, it may be possible for our third-party business partners to combine it with other information to identify your email address or other information about. For example, the cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, which we may share with a data provider solely in hashed, non-human readable form. Visitors can also express their choices for display advertising, through the following platforms: Digital Advertising Alliance opt out platform or the Network Advertising Initiative opt out platform. We and/or our partners may also use cookies for delivering personalized advertising emails. These cookies are used to identify the visitors of our advertisers’ websites and send personalized emails based on the visitors’ browsing experience. We and/or our partners use cookies, pixels and other tracking technology to associate certain Internet-related information about you, such as your Internet Protocol address and what web browser you are using, with certain of your online behaviors, such as opening emails or interacting with emails or browsing websites. Such information is used to customize ads or content and may be shared with our partners.

Policy relating to Minors

mynuface.com does not sell products for purchase by minors (under 18 years of age) and does not knowingly request or collect personally identifiable information from anyone younger than 13 years of age without prior consent from a parent or legal guardian. If you are under 18 years of age, you may use mynuface.com with the involvement of a parent or guardian. Please contact info@nuface.com if you believe someone under 13 years of age has submitted personally identifiable information to NuFACE without prior parental or legal guardian consent so that we can take steps to delete the information.

Where is Data Stored

Your personally identifiable information is subject to the laws of the United States. The servers and databases in which information may be stored may be located outside the country from which you accessed the services and, in a country, where the data protection and other laws may differ from your country of residence. Your personally identifiable information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the countries in which we operate.

State Specific Privacy Information

The following sets forth privacy information relevant to residents of California, Colorado, Connecticut, and Virginia, including (1) personally identifiable information we have collected, used and shared about you, and (2) your privacy rights under the laws of these states.

Information We Collect, Use, and Share about Residents of California, Colorado, Connecticut and Virginia

For the 12-month period prior to the date of this Privacy Policy, we explain here what categories of personally identifiable information we have collected, where we got it from, why it is needed, and with whom we have shared it:

Category of Personally Identifiable Information Collected
Source of Information
Purpose for Collection
Categories of potential recipients

CALIFORNIA RIGHTS (CALIFORNIA CONSUMER PRIVACY ACT)
If you are a California resident, the California Consumer Privacy Act provides you with the following rights with respect to your personally identifiable information:

Right to Know. The right to request to know the categories or specific pieces of personally identifiable information we have collected, used, disclosed and sold about you. The easiest way to submit a request to know is to click on [https://www.mynuface.com/pages/ccpa-compliance] and complete the form available there. You may also contact us at (888) 360-9171. You also may designate an authorized agent to make a request to know on your behalf and that agent may make the request in the same way. To complete your request, we may need additional information from you to verify your identity.
Right to Delete. The right to request that we delete any personally identifiable information we have collected about you, subject to certain exceptions. The easiest way to submit a request to delete is to click on [https://www.mynuface.com/pages/ccpa-compliance] and complete the form available there. You may also contact us at (888) 360-9171. You also may designate an authorized agent to make a request to delete on your behalf and that agent may make the request in the same way. To complete your request, we may need additional information from you to verify your identity.
Right to Correct. The right to request that we correct any personally identifiable information we have collected about you, subject to certain exceptions. The easiest way to submit a request to correct is to click on [https://www.mynuface.com/pages/ccpa-compliance] and complete the form available there. You may also contact us at (888) 360-9171. You also may designate an authorized agent to make a request to correct on your behalf and that agent may make the request in the same way. To complete your request, we may need additional information from you to verify your identity.
Right to Opt Out of Sale or Sharing. The right to request to opt out of the sale or sharing of your personally identifiable information. The easiest way to submit a request to opt out of sale or sharing is to click on [https://www.mynuface.com/pages/ccpa-compliance] and complete the form available there. You may also contact us at (888) 360-9171. You also may designate an authorized agent to make a request to opt out of sale or sharing on your behalf and that agent may make the request in the same way. Please see above for the categories of personally identifiable information we have sold about you in the preceding 12 months.
Right to Limit Use of Sensitive Personally Identifiable Information. The right to request to limit our use of your sensitive personally identifiable information. The easiest way to submit a request to limit the use of your sensitive personally identifiable information is to click “No” [https://www.mynuface.com/pages/ccpa-compliance] and complete the form available there. You may also call us at (888) 360-9171. You also may designate an authorized agent to make a request to opt out of sale on your behalf and that agent may make the request in the same way.

When you exercise these rights and submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us. Or if you do not, we may ask for your email address, order numbers of previous orders, or other information we think would allow us to verify your request. NuFACE also may use a third-party verification provider to verify your identity.

The fact that you have elected to exercise these rights will have no adverse effect on the price and quality of our goods or services.

In addition to the above, and as set forth below, California law requires us to identify, for the 12-month period prior to the date of this Privacy Policy, what information NuFACE has "sold” or “shared” about you. Please be assured that NuFACE does not sell or rent your personally identifiable information to third parties outside NuFACE. Instead, there are instances where NuFACE has shared personally identifiable information in order to provide our customers with personalized services or customized offers to improve your shopping or online experiences through our services or elsewhere. Depending on the circumstances and the contractual obligations in place, this sharing may be considered a "sale" or “sharing” under California law, and you may have the right to request that we stop such sharing as more fully set forth below. This sharing may include:

Identifiers such as a device or browser identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, IP address, online identifier, and other forms of persistent identifiers;
Commercial information, including records of products or services purchased, obtained, or considered, and other purchasing or consuming histories;
Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or marketing; and
Inferences drawn from any of the information identified above to create a profile about you reflecting your preferences and behavior.

We do not use or disclose sensitive personally identifiable information, as defined in applicable laws, for any purposes other than those permitted by applicable law.

If you are interested in learning more about and/or opting out of online advertising, sometimes called interest-based advertising, we encourage you to visit one of the advertising industry-developed opt-out pages, such as www.youradchoices.com or aboutads.info. You can also opt out of the use of third-party cookies for personalized advertising by setting your cookie preferences on our website by modifying your cookie preferences as described above under “Third-Party Pixels & Cookies”.

California Privacy Rights on Direct Marketing
If you are a California resident, the California Shine the Light law gives you the right to request information about our disclosure of personally identifiable information to third parties or affiliated companies for their direct marketing purposes. This information would be included in a response to a request to know as set forth above, so you may elect to make that request. Or to make a “Shine the Light” request, please submit a written request to info@nuface.com specifying that you want a copy of NuFACE’s "California Privacy Rights" notice. Please include "Attn: California Privacy" in the subject line. We are not responsible for notices that are mislabeled or sent improperly, or do not have complete information. Please allow up to 30 days for us to process your request. You may submit such a request once per year.

Non-affiliated third parties are independent from NuFACE, and if you wish to receive information about your disclosure choices or stop communications from such third parties, you will need to contact those non-affiliated third parties directly.

Notice of Financial Incentive
In connection with the loyalty programs, we may offer financial incentives and/or price or service differences (“Incentives”) to participants in exchange for our use of your personally identifiable information.

To offer these Incentives, we must track the personally identifiable information you provide when you sign up or engage in activities in connection with loyalty programs or similar programs, such as your email address, referral activity, purchase history, and engagement with NuFACE (“Program Data”), as described in the loyalty program or similar programs.

The value of the Program Data is calculated by determining the approximate additional spending per participant, per year compared to individuals who have not participated in loyalty programs or similar programs. The value of the Program Data is reasonably related to the costs associated with offering the Incentives. You can register for the program where indicated, and you can withdraw from or cancel your registration at any time by contacting us as described above.

COLORADO, CONNECTICUT, AND VIRGINIA PRIVACY RIGHTS
If you are a resident of Colorado, Connecticut or Virginia, the consumer privacy laws in those states provide you with the following rights with respect to your personally identifiable information:

Right to Access. The right to request to know the categories or specific pieces of personally identifiable information we have collected, used, disclosed and sold about you. The easiest way to submit a request to know is to click on [https://www.mynuface.com/pages/ccpa-compliance] and complete the form available there. You may also contact us at (888) 360-9171. You also may designate an authorized agent to make a request to know on your behalf and that agent may make the request in the same way. To complete your request, we may need additional information from you to verify your identity.
Right to Delete. The right to request that we delete any personally identifiable information we have collected about you, subject to certain exceptions. The easiest way to submit a request to delete is to click on [https://www.mynuface.com/pages/ccpa-compliance] and complete the form available there. You may also contact us at (888) 360-9171. You also may designate an authorized agent to make a request to delete on your behalf and that agent may make the request in the same way. To complete your request, we may need additional information from you to verify your identity.
Right to Correct. The right to request that we correct any personally identifiable information we have collected about you, subject to certain exceptions. The easiest way to submit a request to correct is to click on [https://www.mynuface.com/pages/ccpa-compliance] and complete the form available there. You may also contact us at (888) 360-9171. You also may designate an authorized agent to make a request to correct on your behalf and that agent may make the request in the same way. To complete your request, we may need additional information from you to verify your identity.
Right to Opt Out of Sale or Sharing. The right to request to opt out of the processing of your personally identifiable information for purposes of targeted advertising, the sale of personally identifiable information, and/or profiling in furtherance of decisions that produce legal or similarly significant effects. The easiest way to submit a request to opt out of sale or sharing is to click on [https://www.mynuface.com/pages/ccpa-compliance] and complete the form available there. You may also contact us at (888) 360-9171. Residents of Colorado and Connecticut also may designate an authorized agent to make a request to opt out on their behalf and that agent may make the request in the same way.
Right to Appeal. If we deny your request, the right to appeal our decision. The easiest way to submit a request to appeal is to follow the instructions in our response denying your request. You may also call us at (888) 360-9171. We will respond to appeals from Virginia and Connecticut residents within sixty (60) days. We will respond to appeals from Colorado residents within 45 days.

When you exercise these rights and submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us. Or if you do not, we may ask for your email address, order numbers of previous orders, or other information we think would allow us to verify your request. NuFACE may also use a third-party verification provider to verify your identity. We will endeavor to honor such requests unless such a request conflicts with certain lawful exemptions under your state’s consumer privacy law.

The fact that you have elected to exercise these rights will have no adverse effect on the price and quality of our goods or services.

Outside the United States

For residents of the European Union (and United Kingdom), NuFACE is the data controller responsible for your personally identifiable information collected pursuant to this Privacy Policy. Our digital operations are conducted, in whole or in part, in the United States. Regardless of where you live, you consent to have your personally identifiable information transferred to, processed and stored in the United States, and allow NuFACE to use and collect your personally identifiable information in accordance with this Privacy Policy.

In addition, residents of certain countries, including European Union member states (and the United Kingdom), have some or all of the following rights with respect to personally identifiable information collected from and about you and the right to request access to, and correct, delete, and/or restrict processing of personally identifiable information. In some instances (i) the right to object to the processing of such personally identifiable information (ii) the right to request that NuFACE export, in a structured, commonly used, and machine-readable format, and transmit to another controller, such personally identifiable information; and (iii) the right to withdraw, at any time, your consent to the processing of such personally identifiable information. To exercise these rights, please contact NuFACE via email at info@nuface.com.

Opt Out Provisions and Customer Choices

We currently offer the following choices and options regarding how your personally identifiable information is used and shared.:

Viewing or Updating your Personally Identifiable Information. If you have registered for an account, you have the ability to review, change and/or correct the personally identifiable information you provide to us by going to the web page that links to your account and using the edit tools provided there to change your information. You can also contact our customer service department via email at info@nuface.com to access or update any of this information.

Residents of California, Colorado, Connecticut, Utah, and Virginia, as well as certain other countries, including European Union member states (and the United Kingdom), may have additional rights listed under " State Specific Privacy Information" and "Outside the United States".

Targeted advertising. You may opt out of the use of information about your browsing activities on our services to show you ads on other websites and services by adjusting your settings for each device and browser you use with the Website and App. To opt out of targeted advertising, you must submit a request using our [https://www.mynuface.com/pages/ccpa-compliance] and adjust settings for each device and browser you use with the Website and the App. Alternatively, you may visit our services using a legally recognized device or browser-based universal opt out mechanism such as the Global Privacy Control, which will opt out the sharing of your personally identifiable information at a browser level. You may also opt out of targeted advertising by certain companies that participate in third-party industry groups by visiting the Network Advertising Initiative consumer opt out page or the Digital Advertising Alliance's consumer choice tool. In addition, your device settings may offer you additional privacy settings when using the App; please see the device settings for details. Please note that even if you opt out of receiving interest-based advertising, you will still receive advertisements, but they will be more general in nature.
Email. To opt out of or unsubscribe from our newsletter, click on the “Unsubscribe” link in the e-mail you have received, or go to your account page on the website. After logging in, you will be taken directly to a page that will allow you to unsubscribe to future emails. Please uncheck the box that indicates “Subscribe to Email”. Then click submit. Please allow 24 hours for your request to be processed. Should you wish to be added again in the future, just do a basic registration the next time you visit www.mynuface.com. To do this, simply click on the “Newsletter Sign-Up” button on the home page and fill in your name and e-mail address. This will add you, once again, to the mailing list.
Direct mail. You may opt out of receiving marketing or advertising by direct mail by logging into your account on the website and indicating your preference. Alternatively, you can contact us through one of the methods specified in the “Contact Us” section below and provide the name and mailing address that you would like to opt out. Please note that these requests may take up to 8-10 weeks to become effective.
Telephone (calls and texts). You may opt out of receiving text messages by texting "Stop" at the end of any message you receive, or to opt out of marketing or advertising calls, by contacting us through one of the methods specified in the “Contact Us” section below and sharing the telephone number that you would like to opt out.
Push Notifications. When you use app, you may receive push notifications. If you prefer not to receive push notifications, you may adjust your settings on your device to control whether you want to receive these alerts.
App Geolocation Information. When you use apps on your device, you may choose not to share your geolocation information with us by adjusting the device’s location service settings.
Other Contact. In all cases, you may contact at info@nuface.com

Additional rights in Specific Jurisdictions. For our customers residing in California, Colorado, Connecticut or Virginia, state law grants you additional rights (see above for information on the rights currently granted by state). You or your legally designated representative may submit a request to exercise your rights by completing our FORM. Completing the form online will allow us to begin working on your request more quickly and efficiently, but we recognize that some customers may have difficulty using the online form or would prefer support from our team to complete it; you can get help by calling (888) 360-9171. Please see the Identity Verification Requirement section below for more information on our process for verifying we have received a legally valid request.

NuFACE will not discriminate or retaliate against you if you elect to exercise any legally available rights as described in this Privacy Policy. If you would like an authorized agent to submit a request on your behalf, please send us an email at info@nuface.com for instructions and additional information we need to respond to a request when submitted by a legally authorized agent.

Identity Verification Requirement. If you make a request for specific pieces, categories, or deletion of personally identifiable information we will ask you to provide the following: full name, order number, physical address, email address, and telephone number, so that we may verify your identity.

If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of the denial.

Changes to our Privacy Policy

As we strive to improve our products and services, we may revise our Privacy Policy from time to time. We encourage you to periodically consult this Privacy Policy. If there are updates, they will be posted to this Privacy Policy page on our website along with the effective date of the revision. In the event of any significant changes to our Privacy Policy, mynuface.com will notify affected customers by E-mail.

Last Revised 11/2023

Contact Us

We respect your opinions. If you have any questions or comments about our Privacy Policy, please contact us at info@nuface.com or write to us at the following address:

Carol Cole Company
Re: Privacy Compliance Office
1325 Sycamore Ave, Suite A, Vista, California 92081