Refund policy

At Carol Cole Company, we strongly believe in product quality and in our quality assurance processes. The Carol Cole Company manufactures within Good Manufacturing Practices (GMP). Every device is subjected to rigorous design, manufacture, inspection and test procedures to ensure it meets our exact specifications.

If you are not completely satisfied with your NuFACE product, please follow our below warranty & return policy.

Warranty & Return Policy

This policy is applicable to domestic US purchases only: NuFACE will replace authentic devices and attachments eligible for warranty service with merchandise of equal or better quality. Every new Trinity®, Mini, FIX®, and NuBODY® device sold includes a 60-day money-back guarantee and a one (1) year warranty covering any manufacturer related problems resulting from everyday use of the product. Every new TRINITY+, MINI+, and Trinity PRO device sold includes a 60-day money-back guarantee and a two (2) year warranty covering any manufacturer related problems resulting from everyday use of the product. Warranties are only valid for items purchased through authorized sellers, returned within the warranty dates, and have a physical product purchase receipt from the location purchased. This warranty is void if the product has been subject to an accident, misuse, abuse improper maintenance or repair, unauthorized modification, or any other use not found in the printed instructions.

For devices purchased outside of the US, International Returns and International Warranties: All product returns outside of the United States are per your place of purchase-spa, retailer or distributor. Please consult your receipt or place of purchase for their return and warranty policy.

NuFACE devices can be returned within 60-days of purchase, and NuFACE Activators & Skincare can be returned within 60-days. Refreshed NuFACE devices, attachments and accessories are FINAL SALE and cannot be refunded unless received damaged. All Gift Cards are FINAL SALE and cannot be returned.

If you received your product damaged during shipping, please save the damaged box and product(s) and initiate a return below.

We are only able to issue refunds for NuFACE products purchased directly from www.myNuFACE.com. If purchased from another retailer, please contact them directly for information on their return policy.

For all refunds and returns, the serial number and proof of purchase are required.